for Contigo Mobility

Effective Date: 19 May 2026

Welcome to Contigo Mobility (“Contigo”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our:

• websites, 
• mobile applications, 
• vehicle subscription platforms, 
• mobility services, 
• delivery platforms, 
• customer support channels, 
• telematics systems, 
• AI-powered mobility services, 
• and any related digital products or services operated by Contigo Mobility. 

This policy applies globally, including operations within the European Union, United Kingdom, Asia, Middle East, Africa, and other markets where Contigo operates.

Contigo Mobility is an integrated electric mobility and technology company providing services including:

• electric microcar access, 
• electric motorcycle and e-bike subscriptions, 
• delivery and logistics services, 
• AI-powered mobility management, 
• fleet management, 
• mobility analytics, 
• charging and battery infrastructure, 
• telematics and connected vehicle services. 

Depending on your location and service used, your data controller may be:

Contigo Mobility SL
Madrid, Spain

or another Contigo group entity operating in your jurisdiction.

For privacy-related inquiries:

Email: privacy@contigomobility.com
Website: Contigo Mobility

We may collect the following categories of information:

Including but not limited to:

• full name, 
• date of birth, 
• nationality, 
• phone number, 
• email address, 
• postal address, 
• identification documents, 
• driving licence details, 
• payment and billing information, 
• insurance details. 

When using our services, apps, or vehicles, we may collect:

• GPS and location data, 
• trip routes, 
• vehicle usage data, 
• driving behaviour, 
• speed and braking information, 
• charging status, 
• ride history, 
• mileage, 
• app interactions, 
• booking history. 

Including:

• IP address, 
• browser type, 
• operating system, 
• device identifiers, 
• app crash logs, 
• cookies and analytics data, 
• network and connectivity data. 

We may retain records of:

• customer support conversations, 
• emails, 
• chat messages, 
• social media communications, 
• surveys and feedback. 

For business customers, partners, merchants, riders, drivers, and suppliers, we may collect:

• company registration data, 
• tax information, 
• banking details, 
• operational performance metrics, 
• contractual records. 

We use personal data to:

• provide mobility and delivery services, 
• manage bookings and subscriptions, 
• verify identity and driving eligibility, 
• process payments, 
• manage fleets and vehicle operations, 
• optimize routing and mobility planning, 
• improve safety and fraud prevention, 
• provide customer support, 
• operate AI and telematics systems, 
• personalize user experiences, 
• comply with legal obligations, 
• conduct analytics and business intelligence, 
• improve sustainability and operational efficiency, 
• send service updates and important notifications. 

Where legally permitted, we may also use data for:

• marketing communications, 
• promotional campaigns, 
• loyalty programs, 
• product development, 
• mobility research. 

Contigo Mobility may use AI-powered systems and telematics technologies to:

• improve route optimization, 
• forecast vehicle demand, 
• monitor fleet performance, 
• enhance safety, 
• improve charging and battery deployment, 
• support predictive maintenance, 
• analyze mobility patterns, 
• recommend transportation options. 

Automated systems may assist operational decisions, but significant legal decisions affecting users are not made solely through automated processing without applicable safeguards.

For users in the European Economic Area (EEA), we process personal data under one or more of the following legal bases:

• performance of a contract, 
• legal compliance, 
• legitimate business interests, 
• consent, 
• protection of vital interests. 

We may share information with:

• payment processors, 
• insurance providers, 
• fleet operators, 
• vehicle manufacturers, 
• charging infrastructure providers, 
• telematics and cloud providers, 
• logistics partners, 
• customer support providers, 
• regulatory authorities, 
• law enforcement where legally required, 
• investors or acquirers during corporate restructuring or transactions. 

We do not sell personal data to third parties.

As Contigo operates internationally, personal data may be transferred between countries.

Where required by law, we implement safeguards such as:

• Standard Contractual Clauses (SCCs), 
• adequacy decisions, 
• secure cloud infrastructure, 
• contractual and technical protections. 

We retain personal data only for as long as necessary for:

• service delivery, 
• operational requirements, 
• legal and regulatory obligations, 
• dispute resolution, 
• fraud prevention, 
• business analytics. 

Retention periods may vary depending on jurisdiction and service type.

Our websites and applications may use:

• cookies, 
• analytics tools, 
• SDKs, 
• tracking pixels, 
• performance monitoring technologies. 

These help us:

• improve functionality, 
• understand usage patterns, 
• personalize experiences, 
• maintain security, 
• optimize performance. 

Users may manage cookie preferences through browser settings where applicable.

Depending on your jurisdiction, you may have rights to:

• access your personal data, 
• correct inaccurate data, 
• delete data, 
• restrict processing, 
• object to processing, 
• withdraw consent, 
• receive a copy of your data, 
• lodge complaints with supervisory authorities. 

To exercise these rights:

Email: privacy@contigomobility.com

We may require identity verification before processing requests.

We implement reasonable administrative, technical, and organizational safeguards including:

• encryption, 
• secure cloud infrastructure, 
• access controls, 
• authentication systems, 
• monitoring and logging, 
• cybersecurity protections. 

However, no online platform can guarantee absolute security.

Our platforms may integrate with third-party services including:

• maps and navigation providers, 
• payment gateways, 
• public transport APIs, 
• social login services, 
• charging infrastructure platforms, 
• analytics providers. 

Third-party platforms maintain their own privacy policies and practices.

Our services are not intended for children under the applicable legal age in relevant jurisdictions unless explicitly permitted with parental or legal guardian consent.

We may update this Privacy Policy periodically.

Updated versions will be posted on our website and applications with revised effective dates.

Continued use of our services after updates constitutes acceptance of the revised policy where legally permitted.

For privacy inquiries, complaints, or requests:

Contigo Mobility SL
Madrid, Spain

Email: privacy@contigomobility.com
Website: Contigo Mobility

Users of Contigo vehicles and mobility platforms acknowledge that:

• vehicles may contain GPS and telematics systems, 
• ride and operational data may be collected for safety and operational purposes, 
• misuse, unsafe driving, or illegal activities may be investigated, 
• mobility data may be anonymized and aggregated for urban mobility research, sustainability planning, and operational optimization. 

No personally identifiable information will be sold to advertisers.

Contigo Mobility aims to comply with applicable regulations including where relevant:

• GDPR, 
• UK GDPR, 
• ePrivacy regulations, 
• consumer protection laws, 
• mobility and transport regulations, 
• data protection frameworks in applicable operating jurisdictions.